The Lost Art of Saying, “Thank You”

Thank you

Statistics show that only three out of every 15 people you meet at a function will send you a note or make a follow-up connection. What a waste of marketing effort and dollars! Business developers have been preaching this type of personal follow up as general practice for years. It still applies, and for good […]

Customer Service is the NEW Marketing!

Hug Your Haters

Everyone says they provide excellent customer service, but studies show that this is actually a pipe dream most companies have. Customer service has actually become a rare practice and exceptional customer service is almost unheard of. To change that, companies must recognize that customer service is everyone’s job and that it has become the new […]